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  • The prices
    The prices of the products/services are indicated in EUR (euros) and do not include shipping costs (postage, parcel packaging, and handling, based on the relevant amounts). The price shown is inclusive of all taxes. These prices include the Danish Value Added Tax (VAT) at 25%. For shipments outside the EU, you may be required to pay additional customs duties and/or taxes upon the delivery of the products. The prices of the products shown on the website are valid as long as they are available online. Please keep your invoice, as you will need it in case of an exchange or refund.
  • When will my order arrive?
    After we receive your order, it may take 3 to 14 business days to reach you. Once your order is on its way, you will receive an email notification. If you encounter any issues, please do not hesitate to contact us.
  • The rate for shipping and handling
    Domestic shipping, Denmark Standard shipping and handling, estimated delivery time: 2-5 business days Shipping to France, Germany, Italy, the Netherlands, Norway, and Sweden Shipping and handling by Track and Trace, estimated delivery time: 5-14 business days International shipping Standard shipping and handling, estimated delivery time: 3-10 business days
  • Returning Online Orders - I am not satisfied with my product; how can I return it, and will I receive a refund?
    You have a 14-day guaranteed period within which you can return your purchase if you are not satisfied with it. The product should be returned unopened and in its original packaging. Once we receive the product, you will be refunded for the returned items. Please note that original shipping fees and return shipping fees are non-refundable. The returned items must be in their original condition and accompanied by a copy of the invoice or packing slip. When you return goods, they always travel at your responsibility as the customer.
  • Returning Online Orders - I want to initiate a return for my purchase, what should I do?
    For returned products, please contact us and provide the following information: 1. Order number / Invoice number. 2. Your name. 3. Reason for return. Once confirmed, we will send you an email with the details for returning the product.
  • If you have received a defective product, here's what you can do:
    Defective orders are important to us as they help us improve our products and packaging. Upon receiving your product, please ensure that it matches your order. Any claims must be submitted within 14 days. Please note that we cannot accept any claims made after 14 days from the date of order receipt. The returned items must be in their original condition and accompanied by a copy of the invoice or packing slip. When you return goods, they are always shipped at your responsibility as the customer. Once we receive the defective product, we will either send you a new product as per your request or credit the corresponding amount to your account for the returned items.
  • Customs Policies
    GDA Winner’s Shop ships to customers worldwide, and we make every effort to ensure that your experience with import Customs in your country is smooth. However, Customs and Revenue authorities can be quite resourceful. Rest assured, GDA Winner’s Shop is fully compliant with all laws and regulations of your destination country. If you reside in the EU, Value Added Tax (VAT) has already been paid, and you should not incur additional charges. You can locate GDA Winner’s Shop's VAT number on your invoice. Nevertheless, orders shipped to your country may still be subject to import taxes, customs duties, and fees. As the recipient of an international shipment, you may be responsible for these charges, which are imposed when a shipment arrives in your country. Please note that these customs clearance fees are solely your responsibility as the receiver. GDA Winner’s Shop has no control over these charges and cannot anticipate their exact amount. Customs policies vary significantly from one country to another, so we recommend contacting your local customs office for precise information. Keep in mind that customs clearance procedures, when required, can potentially lead to delays beyond our initial delivery estimates.
  • Can an individual who is not a member of a company or an organization apply?
    Yes, no problem if the applicant is an individual having the main responsibility of providing the entry.
  • Can I apply for a product or project that I participated in or won another award?
    Yes, you can.
  • Can I apply for an entry for a company as an agent?
    Yes, you can.
  • Can we apply for 2 categories with a single product or project?
    Yes, you can select more than one category for your single product or project. The maximum number of categories for a product or project to apply for is three.
  • Can we apply with one entry to two or more categories?
    Yes, you can select more than one category for your single product or project. The maximum number of categories for a product or project to apply for is three.
  • Can we apply with products which we have sold for 10 years?
    Yes, you can.
  • Is it possible to apply with architecture that is not built yet?
    Yes, it is possible.
  • Is it possible to apply with events or activities that are not carried out yet?
    Yes, it is possible.
  • IPR / Copyright
    The applicants who send in your entries have the legal responsibility of not infringing on intellectual property rights. The winners own your copyright, but our website can use the material freely of your registered brands, trade names, registered designs, and logos to share with media agencies and for marketing purposes.
  • How can I pay for my entries?
    For cards, we accept all major credit and debit cards, including Visa, Mastercard, American Express, China Union Pay, JCB, Diners, Cartes Bancaires, Discover, Electron, Maestro, and Alipay. For manual payment, the bank information is as follows: Name of account holder: GDA Awards Account: 6181 0005074754 IBAN: DK0561810005074754 BIC/SWIFT code: KRONDK22 Bank: Sparekassen Kronjylland Bank postal address: Vestergade 11, 8000 Aarhus C, Denmark Your application will proceed once the payment has been made. Contact us when the manual payment is transferred. Thank you very much.
  • I selected the "manual payment" to upload my application but realised "manual payment" is not convenient for me. Can I change the payment method?
    Yes, you could easily change your payment method by re-uploading your application. The GDA system will automatically delete the previous "unpaid" application for you.
  • Do you accept payment in foreign currency?
    We do NOT accept payment in foreign currency.
  • Is it possible to issue an invoice with a name different from the name of an application?
    Yes. Send us your original invoice and let us know what needs to be changed, please.
  • Do I have to pay a winner's fee?
    There is no winner’s fee. Once the application has been made and the entry fee is paid there are no further payments. However, there may be a variety of services for winners such as participating in the Yearbook. A fee will be charged for these services, and they are all agreed separately.
  • GDA Logo
    The GDA logos will be sent by email to the winners with the certification. The logos are in png and jpg formats. They can be used for 5 years on all materials that relate to and promote the particular winning entry. They cannot be used for other projects or products which are not winners.
  • Do I have to pay the GDA logo usage fees?
    The GDA logos can be used by winners for five years with no additional fees.
  • How many sets of Winner's Trophies can I order?
    There are no limitations on the number of Winner's Trophies that GDA winners can receive. If your award was for a team project, we want to ensure that your achievements are properly celebrated. In such cases, each member of the team can order their own individual trophies.
  • How does the GDA Academic Reward System work?
    The reward system is shown below: Good Coach Certificate: 5 applications Great Mentor Certificate: 12 applications GDA Counsellor Certificate + Reward: 20 applications GDA Master Counsellor Diploma + Reward: 100 applications For example, if you refer five student projects to submit an application and send us their confirmation emails, GDA will award you a certificate*. If you introduce 20 students to send the application and mail us the confirmation emails of the 20, GDA will give you a certificate* and a valuable reward. *GDA’s certifications are in digital form.
  • I am not a teacher; can I earn the reward?
    The academic counsellor does not have to be a teacher or professor; they could be a class leader or a member of the office administration team.
  • Do you release the products that did not win the award as well?
    Only award-winning projects will be released.
  • We are considering applying for a condominium, but it has not been completed yet. Is it possible to submit an application with drawings or images?"
    Yes, it is possible.
  • Am I eligible to list my products on GDA Winner's Shop?
    Yes, as long as you have received a GDA Award for your project, you are eligible to list your products on the GDA Winner's Shop.
  • Are there any restrictions on the types of projects that can be listed on GDA Winner’s Shop?
    GDA Winner’s Shop welcomes all award-winning projects for listing. This includes projects created solely for promotional purposes by award recipients or teams; it's not necessary for them to be physical products for sale.
  • Do I have to pay a listing fee?
    No, if your award-winning project is listed from the date of the award until the end of the following year, the listing fee is waived. For example, if you received an award in June of this year and list your project in September, the listing fee will be waived until the end of the next December.
  • How is the listing fee calculated?
    The listing fee is calculated as follows: €8 for a half-year listing. €12 for a one-year listing. €20 for a two-year listing.
  • My award-winning project consists of a series of products. Can I list all of these products for sale on GDA Winner’s Shop?
    Each award-winning project can upload a maximum of five items for sale. If you wish to list more than five items, additional listing fees will apply. Please refer to the FAQ list for the listing fee details. Thank you!
  • How is the transaction fee calculated?
    GDA does not charge any transaction fees. However, credit card processing banks may charge a transaction fee for each sale, typically ranging from 1.4% to 2.9% of the transaction amount plus an additional 0.3 to 0.5 euros. Earnings are settled and transferred to the seller's designated account at the end of each month, and the transfer fee is the responsibility of the seller's receiving account.
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